Frequently Asked Questions:

How do I order?

Order by adding a "base" to your cart with the correct amount of lettering. Then, add any add ons you'd like under the "add-on" category. If you're having trouble deciding what to add to your cart, dm me on instagram @wildfolklumber and I can help you or just send you an invoice for exactly what you'd like.

How do I choose my color options/fonts?
Please review our order options before purchasing and have them figured out so you can email me them right after your purchase. You do not have to have your colors and fonts decided, but please have an idea of what you would like to make the mockup process smoother. Please include stain color, lettering, fonts, and font colors. If you added an add on option to your cart like a wood cut out or an overlay, please indicate which overlay or cutout you would like. 

 What if I have a discount code to use & its not working?

My only advice is to place your order anyway and email me after and I can refund you the amount your discount code should have taken off. Its important to get your order in so you get your place in line. I cannot take orders after our capacity is filled. View it as making a deposit to ensure your place in line. 

When do I receive a mockup?
A mockup will be sent to you within 1-4 business days after your email with your order details has been sent. If you do not receive a mock-up within that time frame, please send us an email to check and make sure that we received it. 

 What is your turnaround time?

Our turnaround time is 4-6 weeks. You will receive a notification & tracking info when your order ships.

Can I see this font with this font? (Before purchasing)

To make the mockup process smoother after you've purchased, we have created a font preview tool to try out fonts beforehand. You can do this on your own visiting this page.