faqs

Frequently Asked Questions:

How do I order?

Our shop is typically open for preview at least a week before our drop dates. Our drop dates are always announced on our Instagram page. Set your alarms, because our order capacity fills fast. On the date of the drop date at the opening time, our website will no longer require a password to enter and the add to cart button will be enabled. Add your desired items to your cart and check out fast. Apple Pay seems to be the fastest to checkout but Paypal works too.

How do I choose my color options/fonts?
Please review our order options before purchasing and have them figured out so you can email me them right after your purchase. You do not have to have your colors and fonts decided, but please have an idea of what you would like to make the mockup process smoother. Please include stain color, lettering, fonts, and font colors. If you added an add on option to your cart like a wood cut out or an overlay, please indicate which overlay or cutout you would like. 

 What if I have a discount code to use & its not working?

My only advice is to place your order anyway and email me after and I can refund you the amount your discount code should have taken off. Its important to get your order in so you get your place in line. I cannot take orders after our capacity is filled. View it as making a deposit to ensure your place in line. 

When do I receive a mockup?
After a drop date I have a ton of emails and orders to edit and mockups to send. My goal is to have all mockups sent within a week and a half of ordering. In order to expedite this process, please have all of your details ready & email them right after ordering. Your mockup MUST be approved or changes requested within 24 hours. If your mockup is not approved or responded to within 24 hours, your sign will automatically be moved to our next batch of orders. Which increases your turnaround time to 8-12 weeks. We are sorry we have to do this, but this makes our process so much easier and allows us time to spend with our family. We like to work in batches and when even one person's mockup has not been approved it delays everything. 

 What is your turnaround time?

Our turnaround time is 4-6 weeks. You will receive a notification & tracking info when your order ships.

Can I see this font with this font? (Before purchasing)

To make the mockup process smoother after you've purchased, we have created a font preview tool to try out fonts beforehand. You can do this on your own visiting this page